Virtual Assistant Service
Business Advice
Business Plan Sample
Consignment Documents
Customer Response Letters
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Buyer Criticizing Pricing
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Buyer Has Problem After Receiving Item
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Can't Find Item to Ship / Item Damaged / Broke During Packing
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Communication Tip - "Help me understand"
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Communication Tip - Use "We" instead of "I"
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Friends and Family - How to Politely Decline Selling Their Stuff
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INAD Misuse - Customer Files INAD but Item Was Described
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Item Returned - Missing Parts or Pieces
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Neutral or Negative Feedback - No Communication from Buyer (BLINDSIDED!)
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Shipping - Buyer Wants to Seller to Hold Item & Ship Later
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Shipping Cost Too High - Buyer is Complaining
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Shipping - To a Different Address than on Buyer's eBay Account
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Shipping - Int'l Customer Request Ship to US Address
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Shipping - Item Arrived Broken
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Shipping - Lost Item Refunded Now Shows Delivered
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Shipping - Package Shows Delivered - Buyer Doesn't Have It
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Shipping - Slow Due to Holiday
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Shipping - Slow Shipping in General
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Shipping - Tracking Says Address is Undeliverable After Shipping the Item
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Shipping - Wrong Address (Buyer provided wrong address & item has shipped)
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Shipping - Wrong Item / Mixed up Orders
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