Business Advice
Business Plan Sample
Consignment Documents
Customer Response Letters
-
Buyer Criticizing Pricing
-
Buyer Has Problem After Receiving Item
-
Can't Find Item to Ship / Item Damaged / Broke During Packing
-
Communication Tip - "Help me understand"
-
Communication Tip - Use "We" instead of "I"
-
Friends and Family - How to Politely Decline Selling Their Stuff
-
History of Item
-
INAD Misuse - Customer Files INAD but Item Was Described
-
Item Returned - Missing Parts or Pieces
-
Neutral or Negative Feedback - No Communication from Buyer (BLINDSIDED!)
-
Shipping - Buyer Wants to Seller to Hold Item & Ship Later
-
Shipping Cost Too High - Buyer is Complaining
-
Shipping - To a Different Address than on Buyer's eBay Account
-
Shipping - Int'l Customer Request Ship to US Address
-
Shipping - Item Arrived Broken
-
Shipping - Lost Item Refunded Now Shows Delivered
-
Shipping - Package Shows Delivered - Buyer Doesn't Have It
-
Shipping - Slow Due to Holiday
-
Shipping - Slow Shipping in General
-
Shipping - Tracking Says Address is Undeliverable After Shipping the Item
-
Shipping - Wrong Address (Buyer provided wrong address & item has shipped)
-
Shipping - Wrong Item / Mixed up Orders
-
Will this item fit?
Free Tools
Profit Worksheet
Shipping
Supply Lists
